Overview
Thank you for shopping with us! We hope you are delighted with your purchase. However, if you are not completely satisfied, we offer a 14-day free return policy for your convenience.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging, including any tags and labels.
- The return request must be initiated within 14 days from the date of delivery.
Non-Returnable Items
Certain items are not eligible for returns, including but not limited to:
- Gift cards
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized items
- Final sale or clearance items
Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email our customer support team at [support@example.com](mailto:support@example.com) with your order number, the item(s) you wish to return, and the reason for the return.
- Receive a Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions for returning your item(s).
- Ship the Item(s) Back: Carefully pack the item(s) and include the RA number inside the package. Use the prepaid return shipping label provided by our customer support team.
Return Shipping
Return shipping is free for all eligible returns. A prepaid return shipping label will be provided upon approval of your return request. Please ensure that the item(s) are securely packaged to avoid damage during transit.
Refunds
Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original method of payment within 5-7 business days of receiving the return. You will receive a notification email once your refund has been processed.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer support team immediately at [support@example.com](mailto:support@example.com). We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at [support@example.com](mailto:support@example.com) or call us at [Customer Support Phone Number]. Our team is here to help you!
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Thank you for shopping with us. We appreciate your business and are committed to ensuring your satisfaction.